Support and maintenance

We provide high quality, secure and transparent Web or App maintenance and support services for companies of any size.

Well-balanced support and maintenance plans for small to medium sized businesses

Every product requires support and maintenance regardless of the industry and type of product it is. We provide flexible support and maintenance plans, whether it's a small landing page or a complex web/ mobile solution - we will provide a tailored package just for you.

Investing in the right IT support and maintenance plan can save up to 30% in costs. Unreliable, out-of-date code and 3rd party integrations may cause unnecessary down-time or impact your product usability by end customers.

Tailored

Each product is different and requires a different approach to its support. The maintenance and support plans we offer are well-balanced and created specifically for your business and the solutions you have.

Cost-effective

Seeking to provide good quality and affordable solutions sits at the core of the business. We always seek to improve and positively impact our customers' P&L, so expect nothing less.

Integrated

We will integrate seamlessly into your standard operating model regardless of your day-to-day operations complexity. Our maintenance and support team can work together with your team, or separately, depending on your business needs.

Process

NDA

Every project comes with data protection, thus we sign a robust NDA which protects both parties from any data leakage to 3rd parties.

Access

We accept access to product code via different channels: Git repository, .zip file, or snapshots. We will guide you on the secure way of providing access to the code to minimize the risk of unnecessary 3rd party access.

Review

We will review the product prior to we tailor the support plan for you. We believe that every product is different, thus needs different maintenance and support approaches.

Action

We will provide a custom maintenance and support plan for your review and approval. Once signed, we will start the action.

Support and maintenance can save you time

The right investment into support and maintenance can save your business time and money. We are believers that a digital product should be an ever-evolving solution, so upgrades are a must.

Yearly software updates ensure that you match various release cycles of OS providers like Apple and Google as well as ensure that any 3rd party connections you have are up-to-date and running smoothly.

Failure to support and maintain your software will cause downtime and user experience issues. We are here to ensure that this does not happen.

Let’s have a chat

It is easy to set your worries aside but taking action will have a better impact on your digital business. Reach out and we’ll leave your product better than we found it.

Our expertise

The experience and tools for support and maintenance makes a difference

Tools are as important for support and maintenance as are tools you use. At Scale3C, we use cutting-edge technologies to provide us with extra hands-on control of the process.

The tools include high-quality analytics’ engines, which provide 24/7 surveillance of your product and give spot-on insights into where to investigate more or take precise action to mitigate risks.

In addition, we integrate with different communication channels to report down-times. A good example is a Slack bot that provides repetitive messages when issues arise and can promptly be taken care of by Scale3C experts.

Our Clients

Our Case studies

VIEW ALL WORK